The Center for Child and Adult Psychiatry
603 South Boulevard, 2nd floor,
Tampa, FL 33606
T: 813.413.6226
F: 813.413 6222
W: https://www.ccapclinic.com/
Welcome to the The Nexus Group, PC website or mobile application, where you can access various electronic services, documentation, content, programs, software, or other materials from The Nexus Group, PC (“online services”). These terms of use constitute an agreement between The Nexus Group, PC and you concerning use of our online services. Please carefully read these terms and conditions.
Note that these terms of use contain an arbitration provision that requires arbitration on an individual basis, waives your right to trial by jury, and waives your right to participate in any purported class action or representative proceeding in the event of disputes within the scope of the Dispute Resolution Section.
By clicking “I Accept,” or by using our online services, you agree to these terms of use and terms incorporated herein by reference. If you do not agree to these terms of use, you may not access or use the online services.
· This online service is designed for general patient educational and information purposes only and does not render medical advice or professional services, unless we otherwise indicate with respect to the specific online service, for example, The Nexus Group, PC’s Tele-visit service. The information provided through this online service should not be used for diagnosing or treating a health problem or disease. It is not a substitute for professional health care and is designed to support - not replace - the relationship you have with your health care provider. If you have or suspect you may have a health problem, you should consult your health care provider.
· If you think that you may have a medical emergency, call your doctor or emergency medical services immediately (911) or go to a hospital Emergency Department.
· The Nexus Group, PC disclaims any liability whatsoever for any documentation, information, programs, software, or other material that is or may become a part of our online services. The Nexus Group, PC does not warrant or guarantee that the information will not be offensive to any user and/or may not meet your needs and requirements.
· Our online service may include links to third party Web service providers. These links are provided solely as a convenience to you and not as an endorsement of the content on such sites. We are not responsible for the content of linked third-party sites.
· The Nexus Group, PC controls our online services from our offices in Pittsburgh, Pennsylvania, USA. You and The Nexus Group, PC agree that, except as provided in the Dispute Resolution Section below, your access to the online services and these terms of use, and any dispute between you and The Nexus Group, PC relating to your use of the online services and these terms of use, will be governed by and construed in accordance with the laws of the Commonwealth of Pennsylvania, without regard to its conflicts-of-laws provisions.
· These terms of use, materials referenced in these terms of use, and the content of The Nexus Group, PC online services are subject to change at The Nexus Group, PC’s sole discretion without prior notice to you. Any changes made are effective upon posting. It is your responsibility to review these terms of use each time you access a The Nexus Group, PC online service, because you will be bound by any changes made.
Thank you for visiting The Nexus Group, PC. We are committed to protecting the privacy of all visitors to our website, www.thenexusgrouppc.com, related websites and mobile applications (collectively, the “Site”). We wrote this privacy statement to help you understand what information we collect, how we use it, what choices you have and other important information regarding the use of information collected through our websites and online services. The Nexus Group, PC is referred to in this privacy statement as “The Nexus Group, PC,” “we,” “us” or “our.”
If you have any questions or comments about this privacy statement or the ways in which The Nexus Group, PC uses the information we collect online, please do not hesitate to contact us.
Scope & Application
This privacy statement applies to information collected through any websites, mobile apps or online or mobile-enabled technology or digital tools that display or link to this privacy statement (collectively, our “Online Platforms”). This privacy statement also applies to information shared with us by our approved partners and other Third Party sources.
This privacy statement does not apply to (i) information collected from you offline or through websites and other online services that do not display or link to this privacy statement, including third party websites to which our online services may link, or (ii) information that would be considered “Protected Health Information” under HIPAA. The Nexus Group, PC’s use and disclosure of patient Protected Health Information is set forth in our Notice of Privacy Practices.
Collection and Use of Information
You can access and browse our Online Platforms at any time without providing any personally identifying information. We do not collect information that would personally identify you unless you choose to provide it.
We collect and combine information about you, how you engage with our Online Platforms, and the devices you use to view and interact with our Online Platforms for the legitimate purposes described below. This includes information you provide to us in connection with your use of the Online Platforms and information collected automatically when you view and interact with our Online Platforms.
Information You Provide to Us
We collect information you provide directly to us, such as when you create or modify your account or user preferences, sign up for a newsletter, contact us, respond to a survey, use the Online Content, or otherwise communicate with us. This information may include your name, email address, phone number, postal address, insurance information, personal health information (which, to the extent it is considered Protected Health Information under HIPAA, shall be subject to the Notice of Privacy Practices linked above), survey responses, user content stored or entered into the forms found in our Online Platforms, and other information you choose to provide through use of our Online Platforms.
The information you provide to us will be used to (i) set up your account (if applicable); (ii) if you elect to receive information from The Nexus Group, PC, to provide you with such information; (iii) improve the Site and Online Platforms; (iv) respond to your inquiries; (v) facilitate your job application; and (vi) to fulfill any other purpose for which you provided it.
We will not use your information for any purposes other than as described in this privacy statement or explained to you at the point at which the information was collected.
Information Collected Automatically
We may also utilize certain Third Party products or services (“Third Party Tools”), such as Google Analytics, a web analysis service provided by Google, in order to better understand the use of our Online Platforms. These Third Party Tools may collect information such as how often users visit our Online Platforms, what pages they visit and the websites that referred them to our Online Platforms. Further, the Third Party Tools may use the data collected to track and examine the use of the Online Platforms, to prepare reports on its activities and share them with other related services. The Third Party Products may also use the data collected on the Online Platforms to contextualize and personalize the ads of its own advertising network. The Third Party Product’s ability to use and share information it collects about your visits to the Online Platforms is restricted by each of its own privacy policies and terms of use. Additional information about the Third Party Tools can be provided by contacting us as set forth below.
We may automatically collect additional information about your visit to our Online Platforms, including pages you visit, your geographic location based solely on your IP address unless otherwise approved by you, promotions with which you interacted and other behaviors. This information is collected for the sole purpose of improving your overall visit to our Online Platforms by providing interest-based content. For example, we may collect information about your geographic location and a health interest, based on topics you have browsed in our Online Platform, so that we can promote a physician who may practice close to your location. This data is not shared with any third party. The data may also be used to provide interest-based content for communications for which you have opted in.
When interacting with our services within social media, we may obtain information stored within social media or authorized by you to be collected by us within such social media. This information may include your contact information, email address, friend information, friends and pages with whom you have an association, and other information stored within social media.
We may also gather certain information automatically, including but not limited to, internet protocol (IP) addresses, browser type, internet service provider (ISP), operating system, date/time stamp, mobile location and device type, and/or clickstream data. This information may be linked to other information we collect about you. Cookies, web beacons, flash cookies and similar technologies serve many important functions that help us serve you better.
If you elect to use The Nexus Group, PC’s live audio and video visit services, such services also constitute online services. Your use of The Nexus Group, PC’s live audio and video visit services are subject to these terms and conditions.
THE NEXUS GROUP, PC’S LIVE AUDIO AND VIDEO VISIT SERVICES MAY ONLY BE USED TO REQUEST ADVICE FOR NON-EMERGENCY AND NON-URGENT MEDICAL CONDITIONS. DO NOT USE THE NEXUS GROUP, PC’S LIVE AUDIO AND VIDEO VISIT SERVICES IF THERE IS AN EMERGENCY, URGENT CONDITION OR WHEN YOU REQUIRE AN IMMEDIATE ANSWER. IF YOU THINK YOU ARE EXPERIENCING A MEDICAL EMERGENCY, YOU SHOULD SEEK EMERGENCY MEDICAL SERVICES IMMEDIATELY OR CALL 911.
IF YOU ARE IN PENNSYLVANIA AND ELECT TO BE TREATED BY A NEXUS GROUP, PC-AFFILIATED MEDICAL PROVIDER LICENSED IN PENNSYLVANIA (“NEXUS GROUP, PC PROVIDER”) USING OUR LIVE AUDIO AND VIDEO VISIT SERVICES, YOU AGREE TO THESE TERMS OF USE AND THE NEXUS GROUP, PC’S CONSENT FOR TREATMENT, PAYMENT AND HEALTH CARE OPERATIONS, AND ACKNOWLEDGE RECEIVING AND READING THE NEXUS GROUP, PC’S NOTICE OF PRIVACY PRACTICES.
1.Online Account
To access or initiate a The Nexus Group, PC live audio and video visit, you may be required to create an individual user account in the The Nexus Group, PC online service (“Account”). You agree that you will not create more than one Account or create any account for anyone other than yourself and/or your dependent. In creating an Account, you agree to provide current, accurate information about yourself or your dependent, and you agree that each time you access your Account, you must update all information to keep it accurate, complete, and current. If information is provided that is untrue or incomplete or if it is suspected that the information provided is untrue or incomplete, The Nexus Group, PC may suspend or terminate your Account and refuse to provide you with service(s) in the future.
2.Services Provided
If you elect to be treated by a Nexus Group, PC Provider, the Nexus Group, PC Provider will provide a diagnosis and recommend a treatment plan based on the information you provide during your Nexus Group, PC live audio and video visit. You become a patient of The Nexus Group, PC when you use the The Nexus Group, PC’s live audio and video visit service, and you agree that the health information collected and generated during such Nexus Group, PC live audio and video visit will be part of your medical record.
During your Nexus Group, PC live audio and video visit, the Nexus Group, PC Provider may direct you to a more traditional setting to receive care (such as in the physical presence of a healthcare provider). The Nexus Group, PC Provider who will be reviewing your request for care and providing you with a diagnosis and/or treatment plan will be a qualified physician, physician assistant, nurse practitioner, health coach or other licensed practitioner. In addition, if you are already an established patient of The Nexus Group, PC, the record of your Nexus Group, PC live audio and video visit will be included in your Nexus Group, PC medical record.
Please note that Nexus Group, PC Providers may, at their discretion, deny a Nexus Group, PC live audio and video visit and require a physical visit for patients under 3 years of age.
3.Prescription Medications
The Nexus Group, PC’s live audio and video visit service is not an internet pharmacy. If medically indicated, your treating Nexus Group, PC Provider in his/her sole discretion and subject to applicable laws, may write prescriptions relating to your Nexus Group, PC live audio and video visit as the treating Nexus Group, PC Provider determines in his/her sole discretion. You understand that only your Nexus Group, PC Provider will determine whether you need a prescription as part of your treatment regimen.
4.Your Obligations
When you make a Nexus Group, PC live audio and video visit appointment or participate in a Nexus Group, PC live audio and video visit, you represent and certify, under penalty of perjury, to The Nexus Group, PC and the Nexus Group, PC Provider that the following are true and correct in all respects:
· You are not experiencing a medical emergency.
· You will not disregard medical advice previously given to you by another provider based upon the treatment you receive from a Nexus Group, PC Provider during your Nexus Group, PC live audio and video visit.
· If you are seeking care on behalf of a minor, you are the minor’s parent or legal guardian and you agree to these terms and conditions and all applicable references contained herein on the child’s behalf. If you are seeking care on behalf of an adult of whom you have proxy permission, you are the legal proxy for such adult, and you agree to these terms and conditions and applicable references contained herein on behalf of the adult.
· If you are seeking care on behalf of a minor, you will be present with the child during the video portion of your Nexus Group, PC live audio and video visit.
· If you are seeking care on behalf of another person, you are seeking such care with no frivolous intent and are acting within the best interests of the patient.
· You are competent to use the live audio and video service, and you fully understand the terms and conditions set forth herein.
· You understand that there are limitations associated with a Nexus Group, PC live audio and video visit that may not arise in a traditional, in-person setting, such as technical and connectivity issues that may occur during your live audio and video visit. You have voluntarily chosen to be treated by the Nexus Group, PC Provider and understand these limitations.
· You have been given the opportunity to ask any and all questions about any medication(s) that may have been prescribed. You understand that there are risks and potential side effects as well as benefits in taking any medication.
· If you are prescribed a medication, you will use the medication for your own medical needs, and you will not distribute, sell, or otherwise dispense the medication(s) to any other person(s).
· You are not requesting the medication from multiple sources in order to provide or add to a stock of such medication or to exceed the amount necessary for your current personal medical needs.
· You understand that certain over-the-counter medications, including herbal medicines and nutraceuticals, may adversely react with prescription medications, and you agree that you will not take any of these over-the-counter medications without first consulting your pharmacist or your primary care physician.
· You will address with the Nexus Group, PC Provider and your primary care physician any concerns regarding your Nexus Group, PC live audio and video visit, questions, difficulties, or complications in connection with recommended treatment, or medications prescribed during your Nexus Group, PC live audio and video visit.
You agree to indemnify and hold harmless The Nexus Group, PC and the Nexus Group, PC Providers for any claims, damages, losses, charges, costs, expenses, and liabilities arising from or related to any breach by you of the above certifications.
5.Financial Responsibility
The Nexus Group, PC will bill your insurance provider for each Nexus Group, PC live audio and video visit. Your financial responsibility for each Nexus Group, PC live audio and video visit will be determined by your insurance coverage, if any. You agree and understand that you may be financially responsible for a copay and/or the full financial charge applicable to your Nexus Group, PC live audio and video visit.
6.Consent to Treatment
When you elect to use The Nexus Group, PC’s live audio and video service, you consent to the provision of medical services that may include a diagnosis and treatment plan and related prescribing of certain medication as determined by the Nexus Group, PC Provider, referral(s), and/or recommendation for a different level of care, as considered necessary or advisable, diagnostic procedures, medical treatment by and/or suggestion for admission to a hospital or other healthcare facilities and other healthcare providers which the Nexus Group, PC Provider may consider necessary or advisable. You also agree that the Nexus Group, PC Provider determines whether or not the condition being diagnosed and/or treated is appropriate for a Nexus Group, PC live audio and video visit.
You further understand that your health information may be shared through a variety of regional, state, and national information exchange networks, and you have reviewed and agree to the information exchange provisions in The Nexus Group, PC’s Notice of Privacy Practices. When you schedule a Nexus Group, PC live audio and video visit, you agree and represent that:
· All of the information you provide to The Nexus Group, PC and the Nexus Group, PC Provider during the course of your Nexus Group, PC live audio and video visit is truthful, accurate and complete, and any failure to do so could result in an inaccurate diagnosis or treatment that could be harmful or ineffective. Accordingly, you will answer each question from the commencement of your requested Nexus Group, PC live audio and video visit through its conclusion truthfully and accurately and will fully and completely disclose any and all information concerning your health and medical history that could be relevant to your current condition and need for treatment and/or medication. If you have requested care for a child, you represent that the foregoing statements are true for the information you have provided on the child’s behalf.
· If you fail to provide information that is required to schedule or complete the Nexus Group, PC live audio and video visit, The Nexus Group, PC and the Nexus Group, PC Provider reserve the right to refuse to schedule or terminate any Nexus Group, PC live audio and video visit.
· During any Nexus Group, PC live audio and video revisit you will make the Nexus Group, PC Provider aware of any changes to your medical condition or any information previously provided when seeking to obtain a medication refill or any other medical service or product.
· You will comply with all instructions provided by the Nexus Group, PC Provider following the submission of answers to questions required to obtain the diagnosis received during your Nexus Group, PC live audio and video visit.
· The Nexus Group, PC is not liable for your failure to adhere to or be compliant with the Nexus Group, PC Provider’s recommendations or directions, which may include a referral to another provider or specialist.
You agree to indemnify and hold harmless The Nexus Group, PC and the Nexus Group, PC Providers for any claims, damages, losses, charges, costs, expenses, and liabilities arising from or related to any breach by you of the above representations.
7.Technology Limitations and Disclaimer
Certain mobile devices, including smart phones and tablets, may allow you to complete the Nexus Group, PC live audio and video visit using the mobile device. The Nexus Group, PC cannot and does not guarantee that every mobile device will allow you to use The Nexus Group, PC’s live video and audio visit service. Also, The Nexus Group, PC is not responsible for any Third Party mobile device, application, or system used to access and use the Nexus Group, PC live audio and video visit service. Use of these Third Party technologies is at your own risk. If your mobile device does not permit you to undertake and/or complete a Nexus Group, PC live audio and video visit with a Nexus Group, PC Provider, The Nexus Group, PC requests that you try using an appropriate desktop and/or laptop computer to undertake and complete the Nexus Group, PC live audio and video visit. You must always take precautions in protecting your personal or confidential information and always ensure that your mobile devices and Third Party technologies are used in a safe and responsible manner.
Your Control Over Information
You have a variety of tools to manage cookies and similar technologies that collect information related to your use of the Online Platforms, including:
· Web browser controls to block and delete cookies or adjust your tracking preferences.
· Digital Advertising Alliance’s opt-out page to opt out from receiving third party advertiser cookies.
For cookies and similar technologies used on our mobile apps for applicable targeted advertising activities, follow the steps provided by your mobile device platform provider (Apple, Android or others) to opt out of having your information collected and used by us and our digital marketing partners.
Please note, disabling, removing or blocking cookies may turn off some of the features of our Online Platforms that make your experience more efficient, and some Online Platforms may not function properly. Further, if you opt out of having your information collected and used by us and our digital marketing partners for interest-based advertising purposes, you will continue to receive ads, but such ads will not be tailored to your specific interests based on web viewing data collected from your device over time and across unaffiliated websites.
Sharing of Information
We may share the information described above as set forth in this privacy statement or as otherwise described at the time such information is collected from you.
Information Shared by Us
· Affiliates. We may share information with a parent, subsidiary or affiliate entity within the The Nexus Group, PC family. Any organization to which we provide such information is required to keep it confidential and to only use such information in accordance with this privacy statement.
· Service Providers. In the course of doing business, we employ other companies and individuals to perform a variety of functions on our behalf. For example, we may provide information as necessary to companies that host our Online Platforms or send communications on our behalf. These service providers may have access to information about you if it is needed to perform their functions for us, but they are not authorized by us to use or disclose such information except as necessary to perform services on our behalf or to comply with legal requirements, and they are required to maintain the information in confidence.
· Legally Required. We reserve the right to disclose information if required to do so by law or by a regulatory authority. We may also disclose information as part of an investigation or enforcement action relating to improper or illegal conduct in connection with our Online Platforms or other products, including, without limitation, any situations that may potentially involve threats to the safety or privacy of any person or misuse of our Online Platforms.
· Sale or Bankruptcy. During the normal course of our business, we may sell or purchase assets. If another entity acquires us or any of our assets, the information described in this privacy statement may be transferred to such entity. In addition, if any bankruptcy or reorganization proceeding is brought by or against us, such information may be considered an asset of ours and may be sold or transferred to third parties. Should such a sale or transfer occur, we will use reasonable efforts to try to require that the transferee use such information in a manner that is consistent with this privacy statement.
· Aggregated and Non-Identified Data. We may maintain and use aggregate data or other non-identified information (i.e., data that does not identify a specific individual), such as usage statistics, device data, online traffic patterns and user feedback. In addition to using this information for the purposes discussed in this privacy statement, we may disclose such aggregated or non-identified data to third parties without restriction.
· Business Partners. The Nexus Group, PC may share your information with our business partners. These business partners may use the information received by them to contact you to offer you certain opportunities, products, services or promotions. Please note that once your information has been shared with a business partner, it is no longer subject to the control of The Nexus Group, PC or subject to this privacy statement.
Security
The security of your information is important to us. We take precautions to protect your information by implementing safeguards to protect the information we collect. But you should keep in mind that no website or internet transmission is ever completely secure or error-free. PLEASE NOTE: The safety and security of your information also depends on you. We urge you to take steps to keep your personal information safe, such as choosing strong passwords and never sharing your password with anyone else. If you create or receive a password in connection with online service access, please notify us promptly if you believe your password security has been breached and remember to log off the online service before you leave your computer or mobile device.
The Online Platforms may offer opportunities to communicate through email. Because normal email is not encrypted, the possibility exists that unauthorized individuals may intercept email messages. The Nexus Group, PC, its parents and affiliates are not responsible for privacy of email messages except those stored in our system.
Third-party links
Occasionally, at our discretion, we may include or offer third party products or services on or linked to our Online Platforms. These Third Party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
COPPA (Children’s Online Privacy Protection Act)
We do not knowingly collect or use any personal information from children (we define “children” as minors younger than 13) on our Online Platforms. We do not knowingly allow children to communicate with us or use any of our Online Platforms. If you are a parent and become aware that your child has provided us with information, please contact us using one of the methods specified herein, and we will work with you to address this issue.
California and Delaware “Do Not Track” Disclosures
California and Delaware law require us to indicate whether we honor “Do Not Track” settings in your browser concerning targeted advertising. At this time, there is no worldwide uniform or consistent industry standard or definition for responding to, processing or communicating Do Not Track signals. Thus, like many other websites and online services, we do not currently respond to any Do Not Track browser requests.
California Privacy Rights
Under California law, California residents have the right to request in writing from businesses with whom they have an established business relationship, (a) a list of the categories of personal information, such as name, email and mailing address, and the type of services provided to the customer, that a business has disclosed to third parties (including affiliates that are separate legal entities) during the immediately preceding calendar year for the third parties’ direct marketing purposes and (b) the name and address of all such third parties. To request the above information, please email us at admin@thenexusgrouppc.com with a reference to California Disclosure Information. Please note that we are only required to respond to each customer once per calendar year.
Visiting The Site From Outside The United States
The Nexus Group, PC is located in the United States. The medical services described within the Online Platforms are directed only at customers in the United States. If you are visiting the Online Platforms, or any part thereof, from outside the United States of America, please be aware that your information may be transferred to, stored or processed in the United States and maintained on computers or servers located outside your state, province, country or other governmental jurisdiction where the privacy laws may not be as protective as those in your jurisdiction. By using any portion of our Online Platforms, you understand and consent to the transfer of your information to the United States and those third parties with whom we share it as described in this privacy statement.
Acceptance of these terms
This privacy statement is incorporated into and subject to the Terms of Use that display or link to this privacy statement. Each time that you use our Online Platforms, you signify that you have read, understood and agree to be bound by the Terms of Use, which incorporate this privacy statement. If you do not agree to the terms of this privacy statement or the use of your information as set forth in this privacy statement, please do not use our Online Platforms. Your continued use of our Online Services, subsequent to changes in this privacy statement, will signify your acceptance of the changes.
Updates
WE RESERVE THE RIGHT TO MODIFY THIS PRIVACY STATEMENT AT ANY TIME. ALL UPDATES WILL BE POSTED ON THIS PAGE, SO PLEASE REVIEW IT PERIODICALLY.
Reservation of Rights
By using our Online Platforms, you consent, and we reserve the right, to use the data we collect from you as described in this privacy statement. Additionally, you consent, and we reserve the right, to use the data we collect from you in ways that are consistent with the then-current disclosed privacy statement regardless of when your data was collected (i.e., we can use your data in ways that are consistent with the current disclosed practice, but which may not be entirely consistent with the previously disclosed practices when your information was originally collected).
If you feel that we are not abiding by this privacy statement or if you have any questions, you should contact us immediately via email at admin@thenexusgrouppc.com.
Last updated: May 7, 2021
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